Commercial ERP Rollout — Vendor Governance
Structured UAT, training and go-live planning, issue escalation, vendor governance, and process-fit validation across commercial ERP rollouts.
01 Problem
Business Context
Commercial ERP rollouts across a multi-entity group needing disciplined delivery and vendor coordination.
Why it mattered
Without structured UAT and escalation, process-fit gaps surface at go-live — the most expensive moment to find them.
ERP delivery risked slipping on vendor coordination, unstructured UAT, and unclear escalation paths.
02 Solution
A governance wrapper around vendor delivery — UAT scripts, RAID log, and executive reporting connecting business owners to vendor execution.
Objectives
- Run structured, traceable UAT
- Plan training and go-live readiness
- Frame issues and escalate to the right owner
- Validate process-fit before go-live
Architecture / Topology
- Commercial ERP platform
- UAT framework
- RAID log
- Executive reporting
Implementation Agile / Sprint
- Sprint 1Done2 weeks
UAT Framework
Stand up structured, traceable UAT.
- UAT plan
- Test scripts
- Sprint 2DoneOngoing
Issue & Escalation
Frame and route issues to owners.
- RAID log
- Escalation matrix
- Sprint 3Done2 weeks
Go-Live Readiness
Confirm readiness and train users.
- Readiness checklist
- Training plan
Selected Visuals
03 Role
IT Project Manager · IT Business Partner
Stakeholders
04 Tech / Tools
Key Components
- Commercial ERP platform
- UAT framework
- RAID log
- Executive reporting
05 Business Impact
Process-fit gaps were surfaced during UAT instead of at go-live, and vendor work stayed accountable to business owners.
Structured UAT and issue escalation process.
Created a reusable delivery framework for enterprise system rollout.
Improved communication between business users, IT, and vendors.
Surfaced process-fit gaps before go-live.
06 Evidence Policy
Sanitized. No raw UAT logs, vendor issue detail, vendor names, or financial data are published.
No credentials, server IPs, internal production URLs, financial figures, or confidential documents are shown. Detailed artifacts are available upon request under NDA.